I think you have already known I went to Paradigm Mall last week, which is a brand new shopping mall situated at the heart of LDP.
There's so much hype before the opening. Facebook friends sharing the list of tenants that are going to open in the mall, advertisement on RapidKL buses, meanwhile, most of the marketing strategies are revolving around social medias which is Facebook.
Anyway, the mall wasn't up to my expectation.
It's not even as huge as I thought. Maybe just 3/4 the size of The Gardens Mall?
If you are living far from Klang Valley area, or you still do not have the chance to visit the mall YET. Here are some of the photos on the tenants that are available in Paradigm Mall.
1#
Sushi Zanmai.
2#
Snowflake. *Yawn* I don't get why everyone is crazy about Snowflake?
3#
Sephora. This is some good shit for the ladies.
4#
Cotton On- one of my favourite brands and frequently visit stores as their clothes are affordable.
5#
Once a Zara's fan, will always be a Zara's fan. Super love the apparel from Zara.
6#
Cookies from Marks&Spencer are awesome!
7#
Brands Outlet. Super Yawns...
8#
Padini Concept Store. Super Yawnsx2
Ok you know my intention of writing this entry is not to advertise for Paradigm Mall, but it's about the viral issue on the Social Media Manager of Paradigm Mall's reply to a consumer.
So this is the print screen of the image which got viral in both Facebook and Twitter.
First of all, the Social Media Manager (or Specialist) of Paradigm Mall, you shouldn't reply that.
But we could see he is very polite towards the reply of Su Yuen Hsiang. Then Freddie Toh interrupted the conversation, and the Social Media Manager sounded annoyed, and he started to get sarcastic by asking Freddie whether he knows magic and wanna hire him and all.
It's kinda funny though. Yet UNPROFESSIONAL.
I have my points of view on that.
If you read the wall of Paradigm Mall's Facebook page here, there are quite a number of complaints on the mall. Lets name a few here.
1# Poor network coverage.
When I was in the carpark, there's zero network coverage, and even when I was in the mall, I couldn't even log in Foursquare.
2# The aircond is too cold.
3# Slippery floor.
I even heard from some random aunties complaining the floor is too slippery and they are going to leave after visiting the first floor.
4# And of course now the Social Media Issue.
5# No one at service counter.
I think the Social Media Manager must be having hard time replying all the complaints and shout outs from the consumers visiting the mall, not to mention there are more of complaints than compliments.
Yes, Malaysians love to complain too.
He must have rather depressed and I would assume Freddie Toh was the very unlucky one by replying "Again looking...", Social media Manager is a human too, just that he should have more understood the power of social media than anyone of us, however, he has done quite a big mistake when he opted to reply Freddie in a sarcastic way.
While everyone said it's completely the Social Media Manager's fault, I rather disagree with that.
Sometimes we (means including me), have always been trying to prove or show the right of a consumer, for instance "Customers are always right" and we are "Mother of God, please respect us!".
Yes, we could utilize our right as a customer, but not ALWAYS! And that's really pissing others off!
Lets take an example of taking a non budget airlines like Malaysian Airlines.
I came across with that before and I heard complaints from my friend who is a flight attendant.
So there's once I was on MAS Airlines flying from KL to Kuching, and there's this China man (judging from his slang), is so demanding that if I were the flight attendant I would just punch him on his face. First he requested for newspaper (which apparently you can take it at the entrance of the flight). When the flight has taken off, he requested for pillow, then food, then drinks, then asked some stupid questions like when the flight is going to land!
You see, I don't know in this case, he is interested in one of the flight attendants or he is just trying to show his right as the passenger of the flight. But I am sure it would be the later one, as different flight attendants approached him in different situations.
I am rather confident that the China man has this mindset which was "I paid like few hundreds for the flight ticket, of course I need to utilize all the service lah!"
Same goes to Freddie Toh, stop thinking you're God, and you can complain all you want. Since the Social Media Manager has already said "they are looking into the matter", so just let it be.
If they don't improve, the mall might have to bear with the consequences like less visitors to the mall due to the tight competition from other malls around. And of course, you can always choose not to visit the mall!
What I am trying to say is that, even sometimes we wanna promote our right as a consumer, please know the limit. Stop being ego, as you know, complaining and ranting on Facebook page or writing a complaint letter are just a matter of COMPLAIN, which you can do in a few seconds. You never CONTRIBUTE, so please stop acting like a boss and please be considerate it requires time to solve a matter!
It's not as easy as how you complain.
Anyway,
Visit Paradigm Mall if you haven't- I heard there are some magic shows there.... =P
